Event Postponement and Cancellation Refund Policy

This policy governs ticket refunds for events organized in collaboration with Madfun Events. By purchasing a ticket, the buyer acknowledges and agrees to these terms and conditions. These terms are legally binding and constitute the entire agreement between the ticket holder and Madfun Events.

1. Event Postponement

  • In the event of a postponement, all purchased tickets will remain valid for the rescheduled event.
  • Refunds for postponed events may only be requested within seven (7) working days from the date of the official postponement announcement. Any requests made beyond this period will be automatically deemed invalid, and Madfun Events shall have no obligation to process or honor such claims.
  • Refunds for postponed events are subject to:
    • Consultation and approval by the event organizer and Madfun Events.
    • A deduction of applicable transaction fees.
  • Refunds may take up to 30 working days, depending on the mode of payment and advice from the event organizer. Madfun Events shall not be liable for delays caused by third-party payment processors.
  • Madfun Events shall make reasonable efforts to communicate postponements through:
    • Direct communication channels, such as the email address and mobile number provided during ticket purchase, using SMS or chat applications.
    • Official announcements on Madfun Events' social media platforms.
  • Madfun Events shall not be held liable for any indirect, incidental, or consequential losses resulting from the postponement of an event, including but not limited to travel expenses, accommodation, or other associated costs.

2. Event Cancellation

  • In the event of a cancellation, refunds will only be processed upon consultation with the event organizer.
  • If the event organizer has utilized the ticket funds for event preparations, Madfun Events will await the organizer to refund the ticketing account. Ticket holders will then be notified of the refund timeline, subject to the organizer’s ability to replenish the refund accounts.
  • Refunds will strictly be issued:
    • To the original payment method used for the ticket purchase.
    • For group tickets, refunds will only be made to the purchaser's original payment method, whether a card or mobile money number.
  • Madfun Events shall make reasonable efforts to communicate cancellations through:
    • Direct communication channels, such as the email address and mobile number provided during ticket purchase, using SMS or chat applications.
    • Official announcements on Madfun Events' social media platforms.
  • Refund requests must be submitted within seven (7) working days of the official cancellation announcement. Requests beyond this period will not be processed, and Madfun Events shall have no liability or obligation to process such claims.
  • Madfun Events shall not be held liable for any delays, disputes, or failures in refunds resulting from the organizer's inability to provide refund funds within the expected timeframe.

3. General Terms

  • Force Majeure: Madfun Events shall not be held liable for any refunds, claims, or losses arising from event cancellations or postponements caused by circumstances beyond its control, including but not limited to natural disasters, government-imposed restrictions, public health emergencies, acts of terrorism, or other unforeseen events.
  • Transaction Fees: All refunds are subject to applicable transaction fees, which will be deducted from the refund amount. The ticket holder expressly waives any right to dispute these deductions.
  • Refund Timelines: Refunds may take up to 30 working days, depending on the mode of payment and external banking or mobile money processes. Madfun Events shall not be liable for delays caused by third-party payment processors or financial institutions.
  • Non-Transferability of Tickets: Refunds will only be issued to the original payment method used at the time of purchase. Tickets purchased through resale or transfer are not eligible for refunds unless explicitly authorized by Madfun Events and the event organizer.
  • Ticket Holder Obligations: It is the sole responsibility of the ticket holder to provide accurate contact information at the time of purchase. Madfun Events shall not be liable for any failure to communicate postponement or cancellation notices due to incorrect or outdated contact details provided by the ticket holder.
  • Jurisdiction and Governing Law: This policy shall be governed by and construed in accordance with the laws of the Republic of Kenya. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Kenya.

4. Communication and Notification

  • Madfun Events will endeavor to communicate any postponement or cancellation of events through:
    • Email notifications to the address provided during ticket purchase.
    • SMS or chat applications using the mobile number provided during ticket purchase.
    • Official announcements on Madfun Events' social media platforms.
  • The ticket holder waives any claims against Madfun Events for failure to receive such communications due to reasons beyond Madfun Events' control, including but not limited to incorrect contact information, network issues, or email spam filters.

By purchasing a ticket, the ticket holder acknowledges and agrees to these terms in full. The ticket holder further waives any rights to initiate claims, lawsuits, or legal action against Madfun Events arising from the postponement or cancellation of an event, except as explicitly provided for under this policy.

Last Updated: 28th November 2024

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+254 115 555 000
Write to us
info@madfun.com
Address
4th floor, Kalson Towers, Nairobi
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